Privacy Policy

This Privacy Policy describes how CPHAGEN ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from cphagen.com (the "Site").

Information We Collect

Information You Provide to Us

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to this as "Device Information."

Device Information includes:

  • Cookies, which are data files placed on your device that often include an anonymous unique identifier
  • Log files, which track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • Web beacons, tags, and pixels, which are electronic files used to record information about how you browse the Site

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."

How We Use Your Information

We use the Order Information that we collect to:

  • Fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations)
  • Communicate with you
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, in line with your preferences

We use the Device Information that we collect to:

  • Help us screen for potential risk and fraud (in particular, your IP address)
  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site)
  • Assess the success of our marketing and advertising campaigns

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • We use shipping carriers to deliver your orders
  • We may use analytics services to help us understand how customers use the Site

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Your Rights (GDPR - European Residents)

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Belgium where our warehouse is located.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@cphagen.com or by mail using the details provided below:

CPHAGEN
Chaussée de Saint-Job 305
1180 Uccle
Belgium

Last updated: February 25, 2026