Shipping & Delivery
At CPHAGEN, we deliver premium Nordic gourmet products across the European Union with flexible shipping options designed for your convenience.
Important: Bottles & Other Products Cannot Be Mixed
Due to custom-built protective packaging for our bottles, bottle orders must be placed separately from other products. This ensures your items arrive safely and in perfect condition.
If you'd like to order both bottles and other items, please contact us at hello@cphagen.com and we'll help find a solution for you.
Free Samples with Every Order
We include a complimentary sample in each shipment when stock allows, so you can discover new Nordic flavors!
Our Environmental Commitment
We care deeply about sustainability. Whenever possible, we use recycled boxes and protective materials to minimize our environmental impact while keeping your products safe during transit.
Shipping Options & Rates
We offer two delivery methods for most products:
- Delivery to Pickup Point/Locker: Convenient collection at a location near you
- To Home: Direct delivery to your address
Note: Some countries only offer home delivery
Maximum order weight: 20kg. For larger orders, please contact us at hello@cphagen.com
Shipping schedule: We ship Monday through Friday (weekdays only).
Standard Products Shipping Rates
All products except bottles, based on package weight:
| Zone | Countries | Delivery to Pickup Point 0-10kg | Delivery to Pickup Point 10-20kg | Home Delivery 0-10kg | Home Delivery 10-20kg | Free Shipping* |
|---|---|---|---|---|---|---|
| 1 | Belgium | €5 | €6 | €7 | €9 | Over €50 |
| 2 | Luxembourg, Netherlands | €8 | €10 | €10 | €13 | Over €50 |
| 3 | Germany | €10 | €12 | €12 | €15 | Over €50 |
| 4 | France, Poland, Denmark, Austria | €14 | €18 | €16 | €21 | Over €100 |
| 5 | Slovenia, Italy, Spain, Slovakia, Czech Republic, Finland, Croatia, Portugal, Sweden | €18 | €25 | €20 | €28 | — |
| 6 | Hungary | — | — | €20 | €35 | — |
| 7 | Estonia, Lithuania, Latvia | €25 | €45 | €30 | €45 | — |
| 8 | Bulgaria, Greece, Ireland, Romania | — | — | €30 | €45 | — |
*Free shipping applies to delivery to pickup points only when order value exceeds the threshold
View detailed standard products shipping information →
Bottles Shipping Rates
Home delivery only (custom protective packaging):
| Zone | Countries | Home Delivery |
|---|---|---|
| 1 | Belgium | €10 |
| 2 | Germany, Luxembourg, Netherlands | €15 |
| 3 | France, Denmark, Austria | €22 |
| 4 | All other EU countries | €45 |
View detailed bottles shipping information →
Delivery Times
- Belgium: 2-3 business days
- Neighboring countries (NL, LU, DE, FR): 3-5 business days
- Central & Northern Europe (AT, PL, DK, CZ, SK): 4-6 business days
- Southern & Eastern Europe (IT, ES, PT, FI, SE): 5-8 business days
- Baltic & Balkan regions: 6-10 business days
Delivery times are estimates and may vary during peak periods
Order Processing
Orders are typically processed within 1-2 business days. You'll receive tracking information via email once your order ships from our warehouse in Uccle, Belgium.
Returns & Refunds
Changed your mind? We accept returns within 14 days of delivery. View our full Return & Refund Policy →
Questions?
If you have any questions about shipping, delivery, or your order, please contact us at hello@cphagen.com or visit our FAQ page.