TERMS AND CONDITIONS - HAPPINESS POINTS
TERMS AND CONDITIONS
When you enroll in the CPHAGEN Reward program ("Program"), you agree to be bound by these Program Terms and Conditions. CPHAGEN reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, we may change the Program benefits, credit levels, Program affiliations or redemption offers at any time with or without notice and without further obligation or liability to you. Participants are responsible for accessing the site in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program. Happiness points accrue and may be redeemed in accordance with these Program Terms and Conditions. We may further restrict the Program based on your place of residence.
Accrued points are not property and do not hold any independent monetary value. Points are not transferable under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of Happiness points is null and void. Accrued points may not be combined with any other Program Participant's points. All accrued points will be forfeited upon your withdrawal from or termination of the Program.
The points have no monetary value and may not be combined with any other offer, discount, coupon or promotion. POINTS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, CPHAGEN retains ownership rights in any and all points and grants you a limited, non-exclusive, non-transferable license to use points only as specifically designated as part of the Program. In the event that your account is cancelled or terminated by you or by CPHAGEN for any reason, then you will no longer have the right to use any points stored in or otherwise associated with your account, without any compensation to you or any liability of CPHAGEN. Once points are deleted from your account, they will not be reinstated. Your only recourse and rights, if any, with respect to points obtained by you is to redeem such points in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated from time to time in CPHAGEN's sole discretion.
Your points are accumulated when you purchase eligible goods and services in the amounts and for the terms as specified with each promotion. Such promotions are subject to change with or without notice at any time, and all such purchases will be governed by the CPHAGEN Terms & Conditions. Points may be used to purchase products unless otherwise stated. For any cancellations of goods or services purchased using points, any allowable refunds will be issued for the cash value actually paid and will not include the value of points utilized. We also may remove points from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.
If you believe that you have validly obtained any points that have not posted to your account, then you must contact us within 30 days after the date you claimed to have obtained points. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
By redeeming a point, the Participant releases CPHAGEN, subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of points. CPHAGEN is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of points.
You are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
TO THE FULLEST EXTENT ALLOWED BY LAW, CPHAGEN MAKES NO WARRANTY, EXPRESS OR IMPLIED, REGARDING MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR OTHERWISE, REGARDING THE PROGRAM OR ANYTHING OBTAINED BY REDEMPTION OF HAPPINESS POINTS. FURTHER, CPHAGEN IS NOT LIABLE OR RESPONSIBLE FOR SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO THE PROGRAM OR USE IN ANY MANNER OF ANYTHING OBTAINED BY REDEMPTION.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. CPHAGEN may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. CPHAGEN, in its sole discretion, may cancel, suspend or otherwise limit your access to points stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to points stored in your account, your right to use Happiness points stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. CPHAGEN reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program and participation in the program is subject to the applicable laws, rules and regulations of Belgium.