Terms & Conditions
Terms and Condition
PAYMENTS
The following payment options are viable: Paypal, VISA, Mastercard, American Express, Maestro, Bancontact, IDEAL, Sofort Banking, KBC/CBC and Belfius.
Your name must appear on the credit card. All credit card users are subject to validation, control and approval by the credit card issuer. If the card issuer rejects the payment, we cannot be held responsible for the delay or non-delivery of an order. In cases where validation and approval of your card has been withdrawn or is unable to be ascertained, CPHAGEN reserves the right to reject your order.
By sending an order to CPHAGEN via www.cphagen.com you certify that the payment information for your order is valid and correct. When your order is accepted and processed by CPHAGEN, the payment procedure will ensue and you have thus given CPHAGEN permission to undertake the necessary payment validation, control, and approval.
Prices
The prices are stated on the website at the time of ordering.
All prices include 21% or 6% VAT.
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EXCHANGE OF GOODS
You can exchange your goods after your purchase date with:
a) another product.
b) a CPHAGEN gift-card of the same value, valid one year after the return of the item.
Mind that:
- if the exchanged product/products have inferior value, a CPHAGEN gift-card, valid one year after the return of the item, will be issued on the remaining amount.
- In case of an exchange to another color, size etc of the same item, we will not refund the price difference if that item has in the meanwhile been reduced in price.
The exchange must be completed:
For IN-SHOP orders: up to 60 days after purchase;
For ONLINE orders: up to 30 days after purchase.
ITEMS REDUCED IN PRICEย (sales, promotions, etc)
Items reduced in price follow a specific policy.
ONLINE orders:
Within 14 days from your purchase you can either:
- exchange the purchased goods;
- return theย purchased goods and ask for a full refund (except shipping costs).
IN-SHOP orders:
Within 14 days from your purchase you can either:
- exchange the purchased good with another product. If the new purchase has a lower value than the original one, a CPHAGEN gift-card, valid one year, will be issued on the remaining amount.
- get a refund to gift-card of the same value, valid one year after the return of the item.
Please, mind that in case of an exchange to another color, size etc of the same item, we will not refund the price difference if that item has in the meanwhile been reduced in price.
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RIGHT OF CANCELLATION:ย CANCELLINGย / RETURNING Aย PURCHASE
When you shop at CPHAGEN you have the right to cancel or return your order.
IN-SHOP orders: up to 60 days from purchase.
In this case, you will get refunded on a gift-card of the same value, valid one year.
ONLINE orders: up to 30 days from delivery.
If eligible, we will refund you entirely, excluding shipping costs.
In order to use your โโRight of cancellationโโ you must, accordingly to purchase method, notify us that you wish to cancel your order. It is up to you to document your desire to cancel in time. For online orders, we recommend that you immediately send your request to CPHAGEN via email toย hello@cphagen.com. In your message of cancellation, you must clearly indicate that you wish to make use of your right of cancellation.
Your right of cancellation expires:
IN-SHOP: After 60 days
ONLINE: After 30 days
a) You received your purchase.
b) You received and are in physical possession of the last item when one order included several items which are delivered separately.
c) You received and are in physical possession of the last part of an order which contains an item made up of several parts.ย
You cannot cancel an order just by refusing to accept delivery.
You must sendย or bringย your purchase back to us within 30 days after you have notified us that you wish to cancel your order. You are responsible for paying the cost of returning the goods.ย ย
You are also responsible for making sure that the items are properly packed.
The order confirmation must be included with the returned goods.
If validated, your refund will be madeย withinย 14 days from the date we receive your purchase back. We will transfer the amount back to you via the same payment method which you used to make the original purchase.
YOU CAN NOT RETURN AN EXPO ITEM (SHOWROOM SALE ITEMS, LIKE FURNITURE OR LAMPS).
The condition of the goods when you return them
You are responsible for any decrease in the value of the goods due to handling or using the item which was not strictly necessary to ascertain the functionality and qualities of said item. Or in other words, you can try out or test an item in the same way you would try out or test an item in our physical shop.
If an item has been tested or used in ways that exceed those described above, the item can be considered to be โusedโ which means that when you cancel the order you will receive no refund at all. We will refund the original purchase price only if the item is returned in its original condition.
Onceย we confirmed you the well reception of your ''Right of cancellation'', the goods must beย shipped to:
CPHAGEN
Rueย de Flandre 57
1000 Brussels
Belgium ย
You must include a copy of the order confirmation/invoice.
Please remember that:
- the goods must be returned in proper packaging, in their original;
- we do not accept packages that are Cash On Delivery.
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Exceptions to the Right of Cancellation
The Right of Cancellation does not apply to the following types of items:
- Delivery of goods which have been specifically made to meet the consumerโs specifications or which have been given a clear personalized look or quality.
For example, if it has been made in a special size or dimension at the purchaserโs request and all upholstered furniture.
Delivery of goods which can quickly deteriorate or have passed their expiration date such as facial creams, cosmetics, body lotions, Danish delicacies, etc. - Delivery of sealed goods that due to health or hygienic reasons are not suitable for return, or if the seal has been broken after delivery.
For example skincare products, etc.
You lose your Right of Cancellation if you break the seal on an item that for health or hygienic reasons is not suitable for return.
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What if there is something wrong with my purchase?
CPHAGEN offers the guarantees provided by the law.
CPHAGEN is not liable for odds, accident, misuse or wrong manipulation of an article by the customer.
An article with an acceptable claim will be repaired or replaced free of charge.
If the costs of repair are disproportionate, the CPHAGEN reserves the right to replace the item or exchange it with a similar product.ย
It is, of course, necessary that the claim be genuine and warranted, and that the defect is not the result of improper usage of the product or other damaging or inappropriate behaviour.ย
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How quickly must I make my claim?
You must file your claimย right after you discovered that an item was defective.
To do that, pleaseย write to us at:ย hello@cphagen.com
Mind that your claim will beย processedย only if your original purchase was madeย in the previousย 12 months.ย
Specific warranties might applied based on a brand or item.
In case you need to ship your item/items to us, we will refund reasonable shipping costs, but only if the claim is legitimate.
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Claim Procedure:
To introduce your claim, please mention:
your name, your address, your telephone number, your email address, purchase date/delivery date and order number (if possible).
When you return an item, please tell us what the problem is and include as many details as possible. The more information you give us, the better.
Once you have heard from us, the goods must beย shipped to:
CPHAGEN
Rueย de Flandre 57
1000 Brussels
Belgium ย
Please remember that the goods must be returned in proper packaging, and donโt forget to get a receipt when you send the item (in order for us to refund your shipping costs).ย
If we cannot come to a satisfactory resolution to your problem, you can make a complaint to the relevant authority for this area as long as the necessary conditions are met. One of these conditions is that you must first make your claim to the company you bought the item from before you can take the claim to the relevant authority.
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LIABILITY FOR WEBSITE USE
The CPHAGEN's website is intended to provide general information to the customer about the products and activities of CPHAGEN. Regarding access, the ordering process, delivery or other services, the seller has only an exercise commitment.
CPHAGEN is entitled to suspend in whole or in part at any time the site or put it on hold for maintenance, updating or any other reason, even without prior warning.
CPHAGEN cannot be held liable for any inconvenience or damage arising from use of the Internet, by any failure of the system, the intrusion of outsiders or of a virus, nor for any third party to this installed or processed information or any that can be regarded as force majeure.
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PERSONAL DATA POLICY
CPHAGEN reserves the right to gather for internal use customer data, both directly by collecting the data specified by the customer at registration and/or order and indirectly through the use of cookies, registration newsletter, reservation request or order.
The customer has in accordance with the Act of December 8, 1992 on the Protection of Privacy at all times the right to access these data, modify and delete if he/she no longer wish to receive information about the activities of the seller. For this, the customer can contact CPHAGEN The customer can change his/her account details via his account profile.
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INTELLECTUAL PROPERTY
All parts of the site of the seller, including the technology used, are the exclusive property of the seller and copyrighted.
To set up a link between the seller's website and users,having their own website, but also for personal use, permission explicitly must be given by the seller.
JURISDICTION AND APPLICABLE LAW
This agreement is subject to the provisions of Belgian law. In case of dispute, only the Court of the District or the Court of Appeal of Brussels, have the jurisdiction.